Problems with sunray @ UKcustoms

[alom5]

how did you pay , if paypal or credit card, i would do chargeback if seller isnt offering any help

thats what i was getting at....and if done on dhgate...the supplier won't even get the money till you leave feedback about the transaction. as well as paying through paypal....its like wearing a baloon for protection


i'm just about to confirm my delivery...

"Complete Order"Confirmation
Are you sure you have received all the items and are satisfied with them?

(Once you click "OK" below,the payment will be released to seller.)

Want a refund & return? About refund & return

[fabiogrosso]

Dear friends,
i've paid with western union
The price with western union was 6% discounted, so i choose to pay with it.
This seller was for me a trusted seller because i've always received my items(in the past i've bought 3 sunray 800se paid via paypal).
So there isn't any money protection...as i know...right?
Anyone can ensure me that with sunray 800 se there isn't any customs problems?

anyone can help me to call uk customs for searching my parcel?My English spoken is not so good to talk at telephone
Or is there a manner to contact customs with email?

Thanks a lot friends

[alom5]

western union.... sorry mate this dosen't look good. contact seller and ask him what is going on and to make a claim with the courrier. i don't see what else you can do apart from wait.............

[fabiogrosso]

I've contacted the seller with all these information and he said to me that he will forward all these infos to his shipping company...to try to solve this situation.

Anyone can ensure me that with sunray 800 se there isn't any customs problems?
If i call the uk customs , what they will ask to me?The original bill of the payment?

[alom5]

there should be no probs as the ones they have held have had the name dreambox on them. so sunray shouldn't be a problem mate.

[fabiogrosso]

I've asked about my parcel to sendfromchina.com staff, and they replied to me:

Dear Luca:

HI ,We are sure that your parcel is in UK customs

and why it is in Uk Customs is that your goods with copy brand.

It isnot possible as you thought the parcel maybe havnot send out.

it has tracking no and it can track on the website means it has been sent out

Pls be noted ,Thanks



Best Regards,
Customer Service Department
SFC Service Ltd.
http://www.sfcservice.com

It's a Very bad news this!!!
What is the best thing to do now?
It's a good idea to contact the UK customs?


Let me know friends

[hugjam]

Normally customs ask you for your invoice once they receive it ,they then tell you how much the charges will be and the day the parcel will be delivered . Hope this helps.

[alom5]

it can also take a couple of weeks sometimes...due toi backlog. i had something held for over 3 weeks and nothing you can do untill they contact you.

[fabiogrosso]

I've written again to parcelforce, and they just replied me:

Dear Luca

Thank you for your email.

I am sorry but the tracking number that you have supplied is not showing any tracking details for the UK.

Until the item arrives within the UK we have no tracking details to outline where the parcel is and no jurisdiction to search for the item. Due to this, I advise you to contact the sender or the country of origin to establish when and how they sent the parcel, its due delivery date and also, to check that the tracking number you have provided is related to this parcel.

Once the item arrives in the UK, delivery is usually first attempted within 2 working days.

Providing the item was sent on a trackable service we will be able to investigate its whereabouts. You can track the progress of your item at www.parcelforce.com

I am sorry I am unable to help you further at this stage.

If you require any further information or assistance, please reply to this email showing all conversations we have had on this enquiry.

Our hours of business are Mon to Fri: 8am to 5:30pm

Kind regards

So this is a strange situation...parcelforce says that the parcel isn't in UK....
Sendfromchina says that the parcel is in ukcustoms!!!
Which is the true version?
Anyone of you can help me to contact Ukcustoms by phone or other?
I'm very worried about my parcel

Thanks a lot friends

[porter1]

would uk customs not technically be in uk ,based at airport,until its cleared i would presume

[Shady]

until its passed thru customs, officially its not in the uk...

[jordigirl]

most items from china come through heathrow airport I suggest you ring them and ask to be put through to the customs department there, they should be able to help you

[fabiogrosso]

I'm not English and i'm not good in English language calls.
Anyone of you can help me in this?
reply me also in PM if anyone can help me in this call.
Can you tell me please the telephone number that i have to call?


Thanks a lot

[fabiogrosso]

Please give me your opinion, based in your past experiences,
if the parcel is really in the ukcustoms?
Or has it been lost or stolen by your opinion?

Every advice you can tell me is welcome!!!

Thanks a lot friend.
Please help me!

[potrobber]

m8 your parcel will be at uk customs waiting to be checked
it can take 3 weeks
surly you can find someone to phone them for you in italy with your tracking details
as others have said it wont be in the uk to track till its cleared customs then its of to italy