Problems with sunray @ UKcustoms

[fabiogrosso]

I've written to "HM Revenue & Customs" about my parcel and they replied me:

Dear Sir or Madam

Thank you for your email.

Unfortunately we have no means of tracing imported postal packages either before or during processing and customs clearance, which is carried out by the UK Border Agency, not by our Department.

If Parcelforce have already advised you that your package is not yet in the UK then it cannot be held by UK Border Agency.

For information a package coming to the UK from outside the European Community remains under the control of the sender's postal carrier until it arrives in the UK, where the importer's postal carrier then takes charge of it. This is not under customs control. In due course the carrier presents the package to UK Border Agency for customs clearance and charges, if necessary.


You may be able to check the current status of your package using the tracking service available to customers on either the exporting postal carrier's website or the UK carrier's website.

If not, you might wish to go back to the sender to ask whether he or she might be able to find out any information from their own parcel carrier.

I'm sorry I can't be of more help, and hope you will locate your item soon.

I must emphasise that the advice given is based on the information you supplied. If the nature of the transaction changes in technical detail, or the relevant details provided were incomplete or incorrect, we will not be bound by this ruling.

Yours faithfully

Is this a confirm that my parcel has been lost?

Let me know friends.
Thanks a lot.

[southpaw]

Your parcel could be with UK border agency, as the sender has tracked it to here, your tracking wont activate until the parcel is released, which cannot be rushed no matter who you ring or write too

[fabiogrosso]

So the best thing to do is to wait?
Can i call to UK border agency to ensure me that the parcel exists and ensure myself that has not been stolen?

Let me know friends.
Thanks a lot

[lincsat]

Do you have a tracking number for the Chinese courier rather than Parcelforce? When I have had packets come through Parcelforce, they don't show the tracking data until it's physically in their possession. The Chinese company tracks it out of China.

When DHL is used, they show full tracking for the whole journey.

[fabiogrosso]

THe tracking number is the same for Chinese Courier and parcelforce.
The chinese company is sendfromchina.com
The site has problems with all tracking numbers from last week.Before it worked and i send you a screenshot of when it worked.

The only way to know about a parcel is writing them with email

By your opinion my parcel is holded in customs?

Let me know



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[lincsat]

Have you e-mailed sendfromchina.com to see where it is?

[fabiogrosso]

sendfromchina said to me that the parcel is in uk customs...do you know the maximum of days that it could take ?

Any ideas how to solve the problem?

Let me know friends

[southpaw]

Think it is 30 days then they must contact you or release the goods .

[GastonJ]

On the flipside, by writing to them they'll now know that your parcel is worth opening to inspect and deciding how much duty to charge you.

[fabiogrosso]

Hello friends,
i have not received my parcel yet and i'm more and more worried about it.
i have some interesting details to give you.
These details could help you to help me :-)
I have ordered 3 months ago from the same seller 2 sunrays paid via paypal and shiped with EUEXP, on the parcel surface i've received there was a Uk address.
So i think that the parcel was first shiped to "SUntek PPC london, cirrus House, Bedfront Road Heathrow Airport, Staines, Middlesex, tw19 7NL" and then to my home.
...
So i think that every parcel sent with EUEXP by my seller passes through "Suntek PPC London"...
Do you know if what i'm saying is correct?

Let me know friends,

Thank you

[fabiogrosso]

I've just called UKcustoms friends,
and they told to me that they have no one information about my parcel...
I'm very worried about it...it's a big value parcel :-(
They told me to call a number of Heathrow airport...02089103803 ...i hope to have well understanded...Is correct this number?

Anyone of you can help me to call heathrow airport?
my english is not so good.
I'm afraid my parcel has been lost or stolen :-(

Can you help me friend please?

Thanks a lot!!!

[blueflash234]

in contrast to fabiogrosso problems, i ordered a box from china on tuesday and its with the courier being delivered today seems to have cleared customs at birmingham no problem and came with dhl

[mast]

Hi

Clearly something is not right here, think going through the thread dont think you have once mentioned who the seller is to see if anyone else has had any dealings with them.

You mention the china courier and parcelforce and uk customs etc but not the seller. Seems to me you have been given a false tracking number or something as im sure by now you would know something for sure if shipment had been sent and tracking number was correct.

Think you should be on the sellers back and not the couriers, needless to say as you paid by western union its not looking good. I really hope you get your goods but dont get your hopes up. Not what you want to hear but thats the way its looking.

[fabiogrosso]

The tracking number is correct and the recipient's address is correct, i've asked all information about my parcel at sendfromchina.com service.

I think that is not important to say the name of the seller...if you want it i can say it to you by PM...but i think that is not correct to speak ill of a person if him can solve the situation in other manner.
I'm treating a solution with my seller.
I think i was not scammed by by seller, but maybe from courier company or anyone that tranferred the parcel from euexp to parcelforce.

[mast]

Hi

Thats up to you, my intention was only to see if anyone else had dealings with the seller and maybe get an idea if seller was reputable whereby it would ease the worry knowing seller was good an indeed goods are somehow lost in the system somewhere.

Most of us deal with a few reputable sellers from china and have had no problems hence the reason asking you sellers name to see if it was the usual reputable sellers other than that I have no need of wanting to know your seller.

Having said that I cant believe courier or anyone else handling it would scam you knowing that once collected they are accountable and traced so if it has been collected from seller then like others have said just hang fire and see if it turns up.