bt hub blocking access to skybox

[murphyb007]

hi, i tried to set up a skybox m3 for my parents for ..............................., i set it up in my own house and al working fine but when i installed it in theres it wouldnt work, was advised that you can go into the router settings, which I did and allow access.. unfortunately i logged in to there router and couldnt see anything that looked like the Skybox, showed Iphones, Ipads etc, but no sign of the Skybox, any suggestions Please? Thanks

[bbb_uk]

Are you connected wireless or ethernet/homeplugs?

Does youtube work?

[murphyb007]

Hi, I was connecting through homeplugs and direct to the router, youtube wasnt working either..

[ceyd]

i had similar problem m8, changed home plug sockets and away it went,worth a try

[Hadron]

I've never had problems with DHCP myself, but some members advise to turn OFF DHCP. Reset box. Turn ON DHCP. Reset box again.

[murphyb007]

When I used the cable directly from the cable it wouldn't work with that, that would eliminate the plugs is have thought,

[murphyb007]

How do I turn of the DHCP on the router?

[murphyb007]

Sorry cable directly from the router

[bbb_uk]

If you can connect other things via your router then it's not likely a DHCP problem on your router side.

I'd say it was a DHCP problem on the box side so follow hadrons advice for your skybox

[Hadron]

How do I turn of the DHCP on the router?

Sorry. I meant DHCP on the M3.

In the network setup menu set DHCP to OFF. Scroll to "Apply" & press OK. Press "exit" button.
Put box into standby & then back on again.
In the network setup menu set DHCP to ON. Scroll to "Apply" & press OK. Press "exit" button.
Put box into standby & then back on again.

[murphyb007]

Thanks hadron, I'll try that now..

[cactikid]

first of all read the forum rules to what you mention in your first post,what you meant to ask was why box cannot connect to internet using home plugs,common thing maybe not on same circuit or connecting into a double power socket with other socket in use.
as mentioned the old direct cable feed and rebooting box and router helps to make a connection.

[murphyb007]

Sorry cacti kid, I understand, the two powerline plugs are connected, and they are in a socket directly, tried the rebooting and all with the direct cable,

[murphyb007]

Tried the dhcp on and off there as well, not working

[bbb_uk]

Is there an IP address listed on your skybox?