Need help! Channels keep getting scrambled

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  • doccydotcom
    Newbie
    • Jul 2014
    • 4
    #1

    Need help! Channels keep getting scrambled

    Hi All,

    Long time lurker, but I need some help diagnosing an issue with my Skybox F5.
    I am trying to watch a rugby game on Sky right now but the channel keeps freezing / showing 'Scrambled'
    This issue is very intermittent. Most of time, we don't see this issue, but it is very bad today.
    Am I right in saying that the only issues could be..

    1. My poor internet connection ( I'm paying for 24 MB DSL but this can fluctuate down to less than 1MB during busy periods)
    2. My Satellite dish (Not sure if it's setup correctly - I get 76 % SNR when watching Sky Sports 1 right now)
    3. My*****************. A friend of a friend set this up for me and I don't know how to check / test the connection.

    If I could pinpoint where my problem is, I could work on improving that.

    Any input would be appreciated.
    Last edited by digicon; 10 May, 2015, 02:21.
    Tags: None
    • joe516
      DK Veteran
      • Mar 2008
      • 1000
      #2
      Originally posted by doccydotcom
      Hi All,

      Long time lurker, but I need some help diagnosing an issue with my Skybox F5.
      I am trying to watch a rugby game on Sky right now but the channel keeps freezing / showing 'Scrambled'
      This issue is very intermittent. Most of time, we don't see this issue, but it is very bad today.
      Am I right in saying that the only issues could be..

      1. My poor internet connection ( I'm paying for 24 MB DSL but this can fluctuate down to less than 1MB during busy periods)
      2. My Satellite dish (Not sure if it's setup correctly - I get 76 % SNR when watching Sky Sports 1 right now)
      3. My c-line supplier. A friend of a friend set this up for me and I don't know how to check / test the connection.

      If I could pinpoint where my problem is, I could work on improving that.

      Any input would be appreciated.
      The following worked for me m8
      Frequency: 12109.00 H 27.500
      information given is to be used for educational purposes only
      Don't Forget To Say Thanks If You Like My Post
      IF YOU THINK A POST HAS BEEN USEFUL USE THE THANKS BUTTON
      If It Ain't Broke Don't Fix It

        Comment

        • doccydotcom
          Newbie
          • Jul 2014
          • 4
          #3
          So do I just add that to my TP list and that's it??
          Do I need to re-search /re-scan the channels?

            Comment

            • joe516
              DK Veteran
              • Mar 2008
              • 1000
              #4
              Originally posted by doccydotcom
              So do I just add that to my TP list and that's it??
              Do I need to re-search /re-scan the channels?
              add to your tp list and scan the new tp m8
              information given is to be used for educational purposes only
              Don't Forget To Say Thanks If You Like My Post
              IF YOU THINK A POST HAS BEEN USEFUL USE THE THANKS BUTTON
              If It Ain't Broke Don't Fix It

                Comment

                • doccydotcom
                  Newbie
                  • Jul 2014
                  • 4
                  #5
                  Cool. I'll try that.
                  I just noticed that I had 4 devices connected to my WiFi.
                  I turned off all of those devices and it has improved my situation big time.

                  SO, now I'm wondering is it my router or maybe still my ~~~~ty internet connection.

                  Also, I forgot to mention that I have had no HD channels since day 1.
                  I wonder is that normal? If I add the frquency mentioned above and re-scan, will I see HD channels working?
                  Only one way to find out I guess!!

                    Comment

                    • joe516
                      DK Veteran
                      • Mar 2008
                      • 1000
                      #6
                      Originally posted by doccydotcom
                      Cool. I'll try that.
                      I just noticed that I had 4 devices connected to my WiFi.
                      I turned off all of those devices and it has improved my situation big time.

                      SO, now I'm wondering is it my router or maybe still my ~~~~ty internet connection.

                      Also, I forgot to mention that I have had no HD channels since day 1.
                      I wonder is that normal? If I add the frquency mentioned above and re-scan, will I see HD channels working?
                      Only one way to find out I guess!!
                      no hd on sky m8
                      information given is to be used for educational purposes only
                      Don't Forget To Say Thanks If You Like My Post
                      IF YOU THINK A POST HAS BEEN USEFUL USE THE THANKS BUTTON
                      If It Ain't Broke Don't Fix It

                        Comment

                        • doccydotcom
                          Newbie
                          • Jul 2014
                          • 4
                          #7
                          Ah right! That's fine so. Thanks for the suggestion.

                            Comment

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