Double speed from Virgin wasn't free!!!

[gmb45]

i tell you something if my bill goes up am ~~~~ing off the tv and phone packages to compensate for it, thats with out a doubt, just keep the bb, basads are getting greedy

[TheCoder]

Have a read of this:

https://my.virginmedia.com/customer-news/articles/price-changes.html?buspart=DMail_3

So no change to the broadband prices then ?

In fact, that particular article only seems to mention individual call charges being increased so not really sure if its anything to do with the rises that are being discussed, which seem to be fixed service increases.

Typical VM strategy, obfuscate, complicate and hide price data at every opertunity !

[TheCoder]

i tell you something if my bill goes up am ~~~~ing off the tv and phone packages to compensate for it, thats with out a doubt, just keep the bb, basads are getting greedy

VM' strategy make it almost impossible to divorce the basic phone package from broadband packages. Try to buy a seperate broadband package and you'll end up paying the same (or pretty damn close) as if you were to buy both broadband and phone.

[tshirtman]

So no change to the broadband prices then ?

In fact, that particular article only seems to mention individual call charges being increased so not really sure if its anything to do with the rises that are being discussed, which seem to be fixed service increases.

Typical VM strategy, obfuscate, complicate and hide price data at every opertunity !

apart from the amount your bill is increasing, that's all the info you get in the letter there sending out.

[melloned]

The daft part is, when you eventually get that fed up with them, you bin them, they then bombard you with, "come back to us / what have we done wrong", literature.

I must have had enough paperwork sent to me by Virgin, in the last 2 years, to wallpaper the whole house !
" Your new Tivo box is ready ", " You're still connected ", " Faster Faster Faster ", " Sky+ a dinosaur from the past ", to name a few.

If they stopped sending out all this "bin fodder", they'd probably be able to keep the subs prices down !

[aleister crowley]

They may be putting the prices up, but at least they are also giving you something in return.

But they're not are they.

Fair enough they are giving people an upgrade to their speeds so why can't they do it as and when?

My speed upgrade is only scheduled from October but yet I have to pay for this so called free upgrade from April. Hardly a free upgrade when I'm paying extra for something I haven't got.

[hypersonic]

Vermin

Mine's gone up by ?2.30, but I notice that you can now get the broadband & phone bundle without TV. That's great as I have an cs openbox S9 , so I can now go for the XL broadband and XL phone option at around ?28 including line rental. Might give it a try!

[Captin]

Mine's going up ?1.

Everyone is complaining about virgin raising their prices just after telling everyone their speed will double for free. But virgin are not the only company that raises prices on a yearly basis but Sky, BT, Talk-Talk don't give you anything back in return, not even 1 meg more speed.

My TV package was the free basic one when I signed up years ago and it still is now.

I've been with virgin/ntl/cable & wireless/nynex for over 15 years and have never seen any reason to change.

I'm only really interested in the broadband and virgin's is the fastest and most stable full stop.

[tshirtman]

Mine's going up ?1.

Everyone is complaining about virgin raising their prices just after telling everyone their speed will double for free. But virgin are not the only company that raises prices on a yearly basis but Sky, BT, Talk-Talk don't give you anything back in return, not even 1 meg more speed.

My TV package was the free basic one when I signed up years ago and it still is now.

I've been with virgin/ntl/cable & wireless/nynex for over 15 years and have never seen any reason to change.

I'm only really interested in the broadband and virgin's is the fastest and most stable full stop.

no one has complained about the quality of there broadband, the problem is there lack of info as to what the rises are for, and the differential in price hikes, my bill is going up by around 8% which seems high, last year I had a 4% increase,
it all seems sneaky, it's like the adds for a free Tivo box but they don't tell you there's a ?50 installation fee until you go to order one.

[luisete123]

So all us lucky customers that were told a few weeks ago by Mr Branson & his side kick Bolt that the majority of Virgin customer would get double thier speed all free of charge.

Now that sounds like a good thing something for all the loyalty and for FREE.

looks like alot of us were fooled just got an email informing me that the bill is being increased by ?3.50 a month then goes on to say look what we are giving you against our biggest competitor SKY almost to justify the rise!!!

Now don't get me wrong the internet service is excellent and there has only been a couple of times it has gone down in the 6 years i've been with them but i didn't ask for twice the speed I was fine with 10mb if i needed or wanted more then i would upgrade.

What do you think?

Yeah mate, I got the same letter...

I don't need any upgrade to my speed, and I prefer not to pay this additional amount. Is not too much, but it looks like they are forcing you to pay it.

Talking about this topic, I would like to ask if it is possible to have several speed problems with the internet, if I have 30Mb and it must be optic fibre... Because sometimes it gets soooo slow, and when I talk in skype it stucks...

Cheers!

[kojidon]

Mine is going up 8.50 my deal has finished but cxnts lied that I can cancel anytime now I got to pay early disconnection fee as they lied and put me on 18 month phone contract.phoned cancellations and cancelled usually retentions department will phone me before disconnection day to offer me a deal this time if they phone I am gonna record call if not I am off to talk talk.

[tshirtman]

Mine is going up 8.50 my deal has finished but cxnts lied that I can cancel anytime now I got to pay early disconnection fee as they lied and put me on 18 month phone contract.phoned cancellations and cancelled usually retentions department will phone me before disconnection day to offer me a deal this time if they phone I am gonna record call if not I am off to talk talk.

If you look at my post #15 there's a link to virgin, at the bottom of that page you'll see,

"The legal stuff: If you do not wish to be bound by these changes you can cancel your contract with us without penalty. The process to be followed is set out in our terms and conditions"

and a link, have a read.

[Shady]

t I am off to talk talk.

~~~~sake.. talk about out of the frying pan into the fire

[janobi]

Mine is going up 8.50 my deal has finished but cxnts lied that I can cancel anytime now I got to pay early disconnection fee as they lied and put me on 18 month phone contract.phoned cancellations and cancelled usually retentions department will phone me before disconnection day to offer me a deal this time if they phone I am gonna record call if not I am off to talk talk.

You can record all the calls you want, but only you and the agent you spoke to can ever listen to that recording, so its pointless. You need to advise at beginning of call that you are recording.

Then the VM employee will refuse to continue the call, and release.

Mines gone up ?2.30. TBH everyone is saying this is because of the speed increase, its more than likely due to the changes being made with VM. They have just moved from agency workers to VM staff, and all agents have had a pay increase, so the likely hood is that is what the increase is for.

Could also be due to inflation or a new financial year, I very much doubt its down to the increase of speeds, that seems to just be a coincidence imo.

[pacUKmak]

mines going up by ?1.50 but i switched to online billing which has nearly wiped out the increase.

Someone mentioned the quality of the bb....... ~~~~ing shambles if u live in Norwich. Paying for 30mb and get around 10mb which is constantly dropping out with 1-30 % packet loss, Overutlisation is the cause but its taken 11months and still no fix......