Double speed from Virgin wasn't free!!!

[Meat-Head]

Got my letter this morning ?3.70 a month

?1.50 month bundle - ?1.75 up for paperless billing

NO VIP member discount!

on phone now as i type to complain

Any good?

You can record all the calls you want, but only you and the agent you spoke to can ever listen to that recording, so its pointless. You need to advise at beginning of call that you are recording.

Then the VM employee will refuse to continue the call, and release.
.

So why the ~~~~ do they record calls nyway?

[janobi]

Training purposes Meat! Plus by law they have to record so many calls.

[Meat-Head]

Training purposes Meat! Plus by law they have to record so many calls.

*CONFUSED*


1) OK, you didn't mention about a canacelation charge
<REWINDS TAPES> - yes we did - no we didn't - fair enough.
2) By law? why?

[aleister crowley]

You can record all the calls you want, but only you and the agent you spoke to can ever listen to that recording, so its pointless. You need to advise at beginning of call that you are recording.

Then the VM employee will refuse to continue the call, and release.

Not strictly true and a bit of a misconception.

You can record any call you want in the UK as they use the one-party status. Check RIPA on the Home Office website.
Any recording is not breaking any rules as long as it's not passed on to a 3rd party. You are perfectly entitled to record a phone call for personal use such as making notes on a financial contract.

If you make a call to Virgin Media and an advisor makes you a contract which they then don't stick to, you are not breaking the 3rd party law when speaking to someone else. Its the same business group and also a financial contract that is exempt from the rules.

The crazy thing is that when Virgin give you the automated message about 'they record calls for training purposes' then they actually give you free reign to do what you want. Because you actually stay on the line and talk to them then you are agreeing to what they say but it also works in reverse. You are deemed to have agreed to one/two party status and you are well within your rights to record everything without having to notify them that you are doing so.

[artxty]

did anyone tried to call them and ask for a better deal?

[janobi]

Under the rules laid down by ofcom they have to record a specific number of calls.

@aleister, if you read what I wrote, you have said exactly the same thing, just in a different way.

AFAIK, under law you have to advise that you are recording the call to the VM employee. That is why they have the message on their line, it is for information purposes.

As a test, ring VM and tell the agent immediately that you are recording the call. I guarantee they wont continue the call, and you will be rejected, or given the information I have given.

[aleister crowley]

Under the rules laid down by ofcom they have to record a specific number of calls.

@aleister, if you read what I wrote, you have said exactly the same thing, just in a different way.

AFAIK, under law you have to advise that you are recording the call to the VM employee. That is why they have the message on their line, it is for information purposes.

As a test, ring VM and tell the agent immediately that you are recording the call. I guarantee they wont continue the call, and you will be rejected, or given the information I have given.

I know what you are saying. If you tell VM you are doing it then yes,they probably will end the call, but it doesn't change the fact that you don't have to even tell them you are recording.

According to this:

Oftel - faqs


Do I have to let people know that I intend to record their telephone conversations with me?

No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording.

[janobi]

I know what you are saying. If you tell VM you are doing it then yes,they probably will end the call, but it doesn't change the fact that you don't have to even tell them you are recording.

According to this:

Oftel - faqs


Do I have to let people know that I intend to record their telephone conversations with me?

No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording.

Yes exactly. But what is the point of recording the call if only you and the VM agent can listen to it? Its pointless.

So you need to inform them that you are recording to be able to use it against them. Catch 22.

[aleister crowley]

Yes exactly. But what is the point of recording the call if only you and the VM agent can listen to it? Its pointless.

So you need to inform them that you are recording to be able to use it against them. Catch 22.

Still not true. The recording can be used with another VM agent or manager as they are part of the business group and not counted as a 3rd party.

[kojidon]

So can the secret recording be used against vm in court?

[aleister crowley]

So can the secret recording be used against vm in court?

It's not a secret recording as you aren't doing anything wrong in the 1st place, regardless of what janobi says.

Yes and no. It's down to a judges discretion and it has to be proved that you didn't deliberately set out to lie to get out of something.
But you are legally entitled to record a phone call in cases of financial transactions so any personal notes you record from it are permissible.
It would be down to a judge to allow or disagree with the actual audio evidence.

The problem is that too many people read a bit of the law and take it as carte blanche without investigating further.

[Meat-Head]

did anyone tried to call them and ask for a better deal?

Yeah, screamed down the phone "DK MEMBER, VIP MEMBER, with more than 9500 POST, SECOND TOP SHITE POSTER, SORT IT NOW OR I'LL SCREAM AND SCREAM UNTILL I'M SICK"

Now got a 'new contract'

Spoke to "Rab C. Nesbit" in 'Costomer Releations' - now ~~~~ed the TV off
now got

24/7 unlimited phonecalls 01,02,03, 0844
nombers redial after 1 hr
10 Meg broadband NEW MODEM ARIVVING
phone renatlal

Think they said ?24.99/month

Not exctaly sure of excat price, as i was still holding a set of air horns
down the phone.

HTH

Meat

[Boonaldo08]

1. hey folks, quick question. If i were to buy a tivo box & paired card from ebay, and have a vm subscription, can i simply plug it in and enjoy tivo, or would vm need to activate it, and refuse to do so because all stb are their property and its theft blah blah blah??

2.Or. could i purchase a v+ hd box and paired card off ebay, rig up another feedand enjoy watching vm in another room, or have vm got that on lockdown too ??

[janobi]

Still not true. The recording can be used with another VM agent or manager as they are part of the business group and not counted as a 3rd party.

Well that goes without saying. However, it doesn't change the fact that the call recording is useless. Which was the point I made originally.

I never said anyone was doing anything wrong by recording the call. But my original point still stands. Which I add you have skirted around, and tried to fancy it up. But the point is still the same, and valid none the less.

The call recording is useless, worthless. So no point in recording any calls. You may disagree, but I think you will find I am correct.

PS, I know because I was a manager in Virgin

[cablefreejunkie]

i phoned vm today as my bill has gone up by ?1.70 a week after richard branson announced he was so fast my bb speed would double for ~~~~ all
had a moan about the increase and was told by the jobs worth on the other end of the phone that its in the t&c s that they can hike the price whenever they want,had another winge eventually got put through to customer relations
anyway had another moan to the fella about free this and that and the price going up,anyway he gave me a new deal
i now have 10mb bb phone and no tv,costing me ?15 less than previous,that was this morning and now my bb seems faster than before,,he said it would kick in immediately
maybe hes put the speed up by mistake