Paypal Con - Advise please

**Shady** · 23 July, 2012, 18:37

'con' is a bit strong, you admit failing to comply with their rules...

**ray156** · 23 July, 2012, 18:49

sory.but i concur with shady.ebay and paypal are strict when it comes to instructions and rules...
i think you could be in for a long haul on this one.
i think you may have to pray on sellers nature for refund.
if has 100% feedback will want to keep it.
but if was damaged in transit,not his fault same as not yours.did you sign a report it was damaged with courier that delivered.at point of delivery.if not.could be a sad ending.always pay by credit card on paypal.

**Grizz** · 23 July, 2012, 18:57

did they ask you to use company with online tracking or insist you use them?

ask them why they want online tracking.
the parcel was delivered, you have proof, so im sure if you remind them that the judge in Small Claims Court will want a very good reason why they want you to jump through hoops a la online tracking.

**Lyrrad** · 23 July, 2012, 19:02

The con is that when the bike was at the transport company's warehouse awaiting re-delivery to the seller I contacted Paypal. At that stage I was out of pocket to the tune of ?770 but owned the bike (which I suppose I still do from a legal point of view). I asked Paypal how many times is it necessary for the transport company to make an attempted delivery before it is deemed that the seller is being unhelpful. It is then that I learned I had fallen foul of their stipulation the bike should be returned by online tracking method. They suggested I get letterhead from transport company stating that they had tried 3 times to make the delivery. Although it was known to Paypal at that stage that the company I was using did NOT have online tracking no one said Mr. don't deliver that bike using that transport company otherwise we will not pay out. Paypal must be regulated somewhere and by someone for them to trade in the UK in the manner that the do.

**Lyrrad** · 23 July, 2012, 19:04

Originally posted by Grizz

did they ask you to use company with online tracking or insist you use them?

ask them why they want online tracking.
the parcel was delivered, you have proof, so im sure if you remind them that the judge in Small Claims Court will want a very good reason why they want you to jump through hoops a la online tracking.

I don't know the answer to that question. They certainly knew I had not done so prior to the bike being delivered and could have prevented the delivery happening if they had made it clear to me that I would not be paid out. Instead they chose to tell me at the time that online tracking sped things up but they would consider the proof of delivery. I just can't understand how my proof of delivery does anything else other than prove I delivered the goods back to the seller.

**Cod3waX** · 23 July, 2012, 19:07

why did u accept delivery if was damaged ?
even with a big hole or dent in the box u should always reject unless u know it something that can take a whack/or is something that isn't breakable
ur best bet now is to contact the company u bought the bike off tell them whats happened that u received the bike damaged and have returned it
when can i expect a refund?

you should always contact the seller before complaining to paypal then if no joy with the seller u then contact paypal

**Cod3waX** · 23 July, 2012, 19:10

Originally posted by Lyrrad

I don't know the answer to that question. They certainly knew I had not done so prior to the bike being delivered and could have prevented the delivery happening if they had made it clear to me that I would not be paid out. Instead they chose to tell me at the time that online tracking sped things up but they would consider the proof of delivery. I just can't understand how my proof of delivery does anything else other than prove I delivered the goods back to the seller.

online tracking this means they can see on there screen where the bike is and if the seller hasn't refunded u by a certain time they can manually refund u

**DOUGALMCD** · 23 July, 2012, 19:23

Have you asked the seller if the bike was insured in transit as you would normally pay extra for high end goods when sending them.
When accepted boxed goods sent in post you always write unchecked when signing for them.

**Fellianis Wig** · 23 July, 2012, 19:34

Paypal are utter lady parts but you haven't helped your case using some turd with a van. Good luck with it yer gonna need it...

**super jumbe** · 23 July, 2012, 19:35

All this advertise are bulls

How do I have to explain to people? Paypal is not a bank it?s a middle con man if it wants to take your money you can not get it even in the court from my experience.

I once went to court and the Judge in the court asks me what do you what me to do???

Always pay with credit card you do not have to end up with the sleepless sleep.

You should not have returned the bikes back.

You should have wrote the letter to the company you bought the bike with the words,
I wish to reject the goods and claim a replacement/refund from you.
You have joint liability under Section 75 of the Consumer Credit Act 1974. Please respond to my complaint within 7 days.
No response (Solicitor).

**lee_hdi** · 23 July, 2012, 19:38

You don't have a pray of getting anything back, as you haven't done as they said.

Always always use something with online tracking - golden rule when dealing with paypal/ebay!

Financial ombudsmen can't do anything about it as you haven't followed PayPal's T's & C's

Only way to get it back is to go to the guys house yourself!

**nibblitz** · 23 July, 2012, 20:59

This is all a bit over the top if you ask me... OP says he has telephoned Paypal several times over the course of 4 days, and has also telephoned the Financial Ombudsman.. Has there actually been any communication with the seller??? How about telephoning the seller of the bike? Just an idea eh... Did the seller even know you were returning it? Did he know what day it was being delivered on?

**Lyrrad** · 23 July, 2012, 21:07

Originally posted by nibblitz

This is all a bit over the top if you ask me... OP says he has telephoned Paypal several times over the course of 4 days, and has also telephoned the Financial Ombudsman.. Has there actually been any communication with the seller??? How about telephoning the seller of the bike? Just an idea eh... Did the seller even know you were returning it? Did he know what day it was being delivered on?

Yeah I'm kinda being treated harshly here.

Yeah originally seller was ok about it, but when he realised I was rejecting the bike he disappeared from face of earth. I know he has the bike and has repaired damage and in fact felt it was funny I had chosen to reject it. He says he will give me money back by Wednesday but I'm not counting on it.

I liaised with Paypal PRIOR to the bike being delivered to the seller and AFTER it had been collected from my home. At that stage Paypal could have advised me that I need to get the bike collected from the transport company's premises and that it was a blessing that it had not been delivered. They even advised that I should supply proof of failed deliveries and proof of delivery. What for? It certainly led me to believe all was okay, and I think many other nay sayers here would agree if they put themselves in my shoes at the time they too would have thought Paypal were being reasonable.

I still have the small claims court against the individual that now has the bike and my money. In any court of law my proof of delivery will stand up. Surely!!

I used a man with a van, costing ?70 at my own expense instead of ?40 Parcelforce because the man with the van drove from London to Cumbria overnight as a return. The bike was wrapped up in blankets to ensure it received no further damage to ensure that the waters were not muddied about exactly where the damage was caused.

When you buy an item delivered it is the sellers responsibility to ensure it is delivered in the same condition that it was sold as. It is chronicled that I complained about the state of the bike from the very first day I received it. It was damaged to the exent that it was not possible to get the rear wheel on properly.

I accept I'll get no mileage out of Paypal. But no one is going to convince me that Paypal couldn't have stopped this situation if they had chosen to.

**RedSpider** · 23 July, 2012, 21:49

'con' is a word i'ld apply more to the price you paid for the bike. trust me its all the same parts as you get on a halfords budget bike.
those bikes you get that imply they are imported from america are more likely to have been made in redditch for a pittance

Paypal Con - Advise please

Paypal Con - Advise please

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment