laptop telling me i have spyware etc

[spondulick]

had this exact same microsoft security centre alert,....asks to pay for solution. on daughters comp, malwarebytes won't shift it,spybot won't. best way is to find all traces on comp and in reg.there are certain sites which will show you how to go about this looked very complicated to me with my limited knowledge so backed up all the files she needed and reloaded windows...simple!

[footycard steve]

did you make a set of recovery discs when you first got you laptop. if so load them up and it will set your laptop back to factory conditions and thus eliminate all viruses and trojans etc.
make sure you have malwarebytes installed next time.

sorry didnt see this post earlier we must have been typing at the same time,i did make recovery discs but wont the computer still have the virus/malware in it?

[footycard steve]

start in safe mode with network support, you do not need a memory stick.
download malware bytes with you normal browser and install, once installed update it then run a full scan, do not run avg or any other software what you have got is malware and the av will not detect it as it is not a virus, when malware bytes is finished it will show a log file just close it. then it will ask if you want to delete the offending files click yes then restart your pc as normal.

i've went into safemode with network but as soon as i clicked the firefox logo the win7 firewall alert wih all the info again has popped up. win7 hiome securty 2011 has blocked a program from accessing the internet it says firefox is infected with TROJAN-BNK.WIN32.KEYLOGGER.GEN. should i just close this box and try firefox again or wont it work

[footycard steve]

if anyone can help can you respond to post with time you'll be online. also will inserting the back up discs work if so can you give me a guide on how to do it.

[dasteph]

try again if it still persists try using internet explorer you have got to get malwarebytes on the pc and update it from the interface of the software using the update tab, the only other way to remove it is manualy or a total format and reinstall of your pc.
ignore any warnings that may pop up they are fake.

[footycard steve]

so even if the warnings are there still go online and try and download?

[footycard steve]

i've just tried firefox and internet explorer but i cannot get online

[footycard steve]

re-install easy?

the only other way to remove it is manualy or a total format and reinstall of your pc.
is a total format and re-install straight forward? i dont think i have anything urgent on files i only have some photos and burnt some cd's all of my boxloaders and winrar etc are on this computer,the only thing i downloaded for the laptop was avg. windows was pre installed on the laptop when i bought it so i dont have a windows disk just the 2 back up disks i made.

[footycard steve]

anybody offer any help?

[lfc4life]

go too fil hippo and down load malware bytes anti-malware program . and run it ! if you can ?

[lfc4life]

well delete your hard drive it worked for me

[footycard steve]

i cant get online to download malwarebytes the laptop wont let me access any websites

[Bulld0g]

You would be quicker reformatting your lappy.Some Laptops have a hidden partition on them which allows you to reinstall your laptop to the way it was when you bought it. It's usually press f11 when you start to boot lappy up.
What is the make of laptop ?

[dasteph]

if you cannot get online with the infected pc then you can try and use the memory stick you said you have aquired in an earlier post and use that to get malwarebytes onto your pc.
use your other pc thats not infected and download from cnet directly onto the stick, when the download starts click save it will then ask you were you want to save it to,from a dropdown box look for removeable drive highlight it and click save when finished remove the stick into your laptop and go to my computer there the drive should be visible right click then click open the file you dowloaded should show, double click and it should install, do this in safe mode.
if it installs update then do a full system scan if not then a format and clean installation may be your last resort.

[footycard steve]

You would be quicker reformatting your lappy.Some Laptops have a hidden partition on them which allows you to reinstall your laptop to the way it was when you bought it. It's usually press f11 when you start to boot lappy up.
What is the make of laptop ?

its a toshiba satellite l450-181