can anyone reccomend computer repairer in gateshead/newcastle

[Grizz]

click on that and tell me what it says then

[footycard steve]

pressed enter now have system recovery options box
select language english (U.S.A)
SELECT A KEYBOARD INPUT METHOD
us is hi-lited i'll look for u.k
have uk selected now have next

[Grizz]

going well then.....

[footycard steve]

next screen.
to access recovery options,log on as local user.
to access the command prompt as well,log on using adminastrator account (i dont know what that means)
then 2 bars for 1 username,2 password
my username is hi-lit so i'll enter password and click next

[Grizz]

whatcha got now?

[footycard steve]

next menu 6 options.here's the page word for word
CHOOSE A RECOVERY TOOL
operating system: windows 7 on(c windows.
START UP REPAIR
automatically fix problems that are preventing windows from starting.
SYSTEM RESTORE
restore windows to an earlier point in time.
SYSTEM IMAGE RECOVERY
recover your computer using a system image you created earlier.
WINDOWS MEMORY DIAGNOSTIC
check your computer for memory hardware errors.
COMMAND PROMPT

[Grizz]

try system restore and take it back to a date before you had virus.

[footycard steve]

OPEN A COMMAND PROMPT WINDOW.
TOSHIBA HDD RECOVERY
recover the complete windows operating system to its original state.
i'm not going to select any until i've heard from you but i presume its option 2 or 6

[footycard steve]

try system restore and take it back to a date before you had virus.

i'm not sure what happend but i submitted the post before i'd finished typing all of the info.

[Grizz]

the toshiba HDD recovery is the one that will restore to factory. i'd go for that if i had nothing on the computer to save.


, i was wondering, something looked missing but i didnt want to swamp you

[footycard steve]

if it is option 2 i only know that i had the virus on saturday but could it have been on the laptop since before then?

[footycard steve]

so option 6 then hdd recovery?

[Grizz]

you can try system restore first if you want. go back a month or so and try to start and see if you have virus. if it doesnt work do all the steps again and do full recovery. up to you.


edit
yup. i'd go with full recovery,

[footycard steve]

okay then i'll go for full recovery,here goes!

[footycard steve]

next screeb big picture of a spanner and burning disc. telling me to use this program to recover system to original factory state. and telling me to back up all of my data (so i dont have any data apart from avg,photos and some cd's ?) all data and programs of the original windows operating system drive will be erased! back to exit or next to continue,i guess its next