1100 purple light fix

[palfrey]

thanks hope it works

[dimez]

can anyone help me, i do not know what the file upgrade.exe is??

thanks

[dimez]

Many thanks for all who tried to help me, however, due to my stubborn mind I could not figure out what the instructions meant. I sorted it out ultimately just out of whim. However, just to help fellow members with my state of mind, I would like to give them a step by step guide to removing the Purple Light problem.
1- Power off box
2- Connect the Serial Cable to computer/laptop and box
3- Run the file Upgrade.exe
4. Make sure COM 1 is selected in the port setting.
5. Click Connect button.
6. Power on Box
7. Select Maincode (it was last in the list - in my case).
8. Use Browse option at bottom to go to the folder where your EX1100USB_091022.abs file is kept.
9. Highlight the file and click Connect, this will flash the box.
10. Connect the box to the TV like normal and search for the channels. All will appear without fail.

hi can u help me? what is the file upgrade.exe?

thanks

[antsumner]

not too sure how to flash this box this way i know the other way is it the purple light problem you have

[alex123]

hi can u help me? what is the file upgrade.exe?

thanks

its the loader used to connect to box

[del1976]

Hi I have the purple light problem and I have all cables connected from my pc to the box and whenever I click connect on the upgrade tool it says Open Serial Port..
Sync to serial port..
Target not connect or target is error status!

Could someone please help me with this?

Thanks

[alex123]

sounds like u have a faulty psu

[pj_casanis]

Hi I have the purple light problem and I have all cables connected from my pc to the box and whenever I click connect on the upgrade tool it says Open Serial Port..
Sync to serial port..
Target not connect or target is error status!

Could someone please help me with this?

Thanks

I get this exact same error. del1976, can you PM me or post here if you find the solution.

Thanks to anyone that might know the answer and pos it here.

[lincsat]

Are you using a USB to serial adapter? If yes, then you do not have that configured properly. You need to set the loader to use the actual COM port in use.

[pj_casanis]

Are you using a USB to serial adapter? If yes, then you do not have that configured properly. You need to set the loader to use the actual COM port in use.

Yes, it is COM3 and it says the same error on that. I also tried it on an old PC with XP (straight female to female serial cable with no adapters) and the same happens.

Do you think the failed flash upload has damaged the connection to he box??

Any more advice much appreciated.

[pj_casanis]

Am I supposed to be doing anything when it says 'Sync to serial port..'? (as it stays on that message for a couple of minutes before going to 'Target not connect or target is error status!')

In case it helps with any diagnosis:

I've got the adapter software successfully installed, then the usb - male serial cable from the comp then the other end (male serial) to a female serial to female serial cable. The other end of the female serial into the ex1100. Then with the upgrade tool loaded I use setting COM3 (none of the others connect at all) then with parity none, bits rate 115200, I then click 'connect' and it stays on 'Sync to serial port' for a few mins then it fails.

I'm a bit worried the box has lost the ability to receive any data as the 'sync to serial port..' message followed by the 'target not connect or target is error status?' a few mins later, shows the same message whether the ex1100 is turned on or not.

[pj_casanis]

sounds like u have a faulty psu

It's definaitely not the power supply unit. I don't actually have the purple light problem. The light goes onto blue and I get the 4music channel, but anytime I press a button on the remote the video signal cuts. Hoping it is a faulty serial cable.

[cloudnineuk54]

power supply unit

[pej74]

Help

Hi, I have followed the instructions below, but run into issues:

1- Power off box
2- Connect the Serial Cable to computer/laptop and box
3- Run the file Upgrade.exe
4. Make sure COM 1 is selected in the port setting.
5. Click Connect button.
6. Power on Box
7. Select Maincode (it was last in the list - in my case).

I am able to select maincode however the only options I have available is:

back, next (which is greyed out) and cancel. So I am unable to go any further on this.

Am i doing something wrong, if so what and how can I get around this, really appreciate any support on this

[alex123]

because the psu has lit up does not mean its suppling power to main board ,as i said it looks like a psu problem ,try one and see or return to your supplier
alex